INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 520-325-5500 or make an appointment online!
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Testimonials
Michael O'Brien, 07/24/2023
I rarely give 5 star reviews after visiting a place once. I needed a Subaru mechanic for my 2011 Forester and I found Astro Transmission on a Google search. Right away I was put at ease with Patrick's knowledge and competence on all things automotive, especially my Subaru. The thing that pushed it to 5 stars was their willingness to educate me about the work needed on my car, and why, and to help me to decide what was an immediate concern and what could wait until my financial picture is a bit rosier. The work preformed on my Subaru was finished on time and at the price point we had agreed, they even handled a few minor repairs without charge! Patrick and the other mechanics at the Ina Road location are tops, Ron the "cost estimator" gave a great estimate on all the parts needed, the peace of mind that comes with the knowledge that I have a competent and honest mechanic is priceless. Thank you guys at Astro Transmission!, I highly recommend them for your automotive repairs.