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CENTRAL LOCATION
5302 E Speedway Blvd Tucson, AZ 85712

520-325-5500

EAST LOCATION
8455 E Broadway Blvd Tucson, AZ 85710

520-298-1103

NORTHWEST LOCATION
4443 W Ina Rd, Suite 141 Tucson, AZ 85741

520-744-0655
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat 8:00AM - 12:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 520-325-5500 or make an appointment online!

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Testimonials

Sandro Garcia - Tucson
Hey Tucson believe me when I tell you the customer service I received at Astro on speedway was tiptop amazing! Isabell Victor and Ryan did an outstanding job servicing my 2010 genesis coupe their prices are terrific and their customer service left me beyond satisfied so here's to you guys great job keep up the good work!!
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