CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

Read the owner's manual to learn about the vehicle's systems and components.
Follow the recommended service schedules.
Keep a log of all repairs and service.
Do not ignore any warning signals your car may give you.
Carry a written list of the symptoms that you can give your mechanic.
Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:

Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
Changes in acceleration, engine performance, gas mileage, fluid levels.
Worn tires, belts, hoses.
Problems in handling, braking, steering, and vibrations.
When did the problem first start?

How to manage your service experience:

Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What Our Customers Are Saying

I was impressed with the patience and time Jimmy showed in explaining the work my car needed. He walked me to my car and took the time to explain the part it needed and why. I was convinced I was at the right repair shop in AASTRO Transmission central location and highly recommend as conscientious and trust worthy.

-Jose Martinez - Tucson

After a vet appointment my dog and I were stranged on the west side after my SUV would not start. We were towed to AASTRO on Speedway and then shuttled home. By 4:00 I was home after getting a new Starter put in. Super quick same day service and hopefully over a year with this starting problem will be gone!! Yippee!

-duane gibson - Tucson

Great service

-Cesar Villarreal - San Antonio

George really took the time to explain my best options and the work was exceptional. They have followed up with me on the repairs several times. Great place to have any work done.

-James Hamblin - Tucson

I don't normally go out of my way to write reviews but the team James has built over at your Speedway location has always treated me very well, seriously knowledgeable and honest on whether a repair needs to be done immediately or can wait...it's honesty and service like that, that has made me tell my friends and family to get all repairs done there! Thanks for taking care of my car quickly and at a good price !!

-Zachary Anderson - Tucson, Az

My friend advised that I go the AASTRO Transmission on East Broadway and ask for John. He is a Master Mechanic and I was told he would run a diagnostic on my 2004 Lexus 330ES. I have 108K miles on it. When I brought it in I was thinking my transmission might be the problem (Sluggish, skipping during acceleration). Gloria was the gal at the front desk and actually asked John to come up front to meet me. She is an excellent representative and face for the business in meeting with the customers. I use Lexus of Tucson and also used a Mom and Pop shop for my 3K oil change. When I asked them about the sluggish performance they recommended that I use Premium gas. So, I have been doing that for a year but still couldn't out run my girlfriend's Prius. John has the capability and owns his own very expensive equipment to diagnose just about any car and along with that a very large TV screen to view the results. To make a long story short, John ran the diagnostics. He said I had a very well-maintained car but made a couple of changes and recommendations: He put back standard motor oil, he said based on the schematics and OEM recommendations of the 2004 Lexus to not use synthetic. In looking at my invoice the services provided: Motor Vac Fuel Injection & Decarb, which included: clean fuel injector, fuel rail, throttle body, combustion chamber and exhaust system all in compliance with OEM recommended maintenance. AASTRO did the 3K mile maintenance and I believe this shop automatically does a 41-point Inspection. I personally went back to see John's work station, tools and diagnostics area. Very impressive and clean. My invoice was around $300. So, now my car performs like never before, I find myself getting to the speed limit faster and getting to that speed without it skipping and not sluggish. I am so happy with my car and will continue to use AASTRO. I live by Ina Road and knew they had a shop there but my friend insisted I see John. My 3K mile oil changes will be done at this company but I will go to the Ina Rd shop. Anything major? Back to John. Oh, and on that note John also advised me that I could use regular as opposed to premium gasoline as per the Manufacturers' recommendation. I will save at the pump and I am grateful to my friend for the recommendation and appreciate John's incredible knowledge and passion for wanting to get things done correctly.

-PJ - Tucson AZ

Patrick and his team jumped on an unexpected problem with our Chrysler 300. The radiator cracked and we had just enough time to get it replaced. Between price, service and attitude I can't say which was better.

-Mark Finchem - Oro Valley, AZ

I took my car in for a problem. It was quickly diagnosed & the cost was minimal. The guys really know their stuff.

-Richard Deburmen

Just the usual great service.

-Linda Hands

I have always received great service & great advice. My questions are always answered honestly.

-Jennifer Hatcher

Your staff were very courteous & professional. They explained everything in detail and were exceptional in helping keep the repair affordable. They were honest & up front about everything. I came away feeling my repair needs were given the highest priority. Thanks.

-Tena Hawkes

Thank you for showing me my serpentine belt. I was told by others it needed replacing and you showed me that the belt was still O.K. - appreciate your honesty.