Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 12:00PM
  • Sun Closed
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CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

I took my car in for a problem. It was quickly diagnosed & the cost was minimal. The guys really know their stuff.


-Richard Deburmen

Just the usual great service.


-Linda Hands

I have always received great service & great advice. My questions are always answered honestly.


-Jennifer Hatcher

Your staff were very courteous & professional. They explained everything in detail and were exceptional in helping keep the repair affordable. They were honest & up front about everything. I came away feeling my repair needs were given the highest priority. Thanks.


-Tena Hawkes

Thank you for showing me my serpentine belt. I was told by others it needed replacing and you showed me that the belt was still O.K. - appreciate your honesty.


-Donna Hillner

Your staff is always very accommodating & go out of their way to help you.


-John Jinew

I am very happy because I have less worries about my car.


-Alice Limbres

Thank you for all the personal attention - I hope I can find as trustworthy & conscientious group of mechanics where I live now.


-Nola & Scott Lohman

They have been good people to deal with.


-Jim Magerino

Very courteous staff, I was taken care of right away. Staff went above & beyond.


-Mrs. Robert McCain

I was treated with care and given detailed explanations for everything.


-Jorge Rodriguez

I have been using AASTRO to service my cars for about 10 years. I have always received great service.


-H. Stanton

Your staff was awesome. Very professional, courteous, friendly & helpful.


-Paula Wright

Excellent repair personnel - nice people to deal with.


-Louis Jordan

So thankful for their assistance while traveling! Exceptional service by caring folks. Highly recommend!


-Tanya Wilson - Garner NC
  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • IATN (International Automotive Technicians' Network)
  • Automatic Transmission Rebuilders Association
  • Mitchell1
  • ASA (Automotive Service Association)
  • Automotive Training Institute
  • Enterprise
  • Interstate Batteries
  • Wynn's
  • LubeGuard
  • Royalty Rewards
  • Car Care Aware
  • Call Us For Service: 520-325-5500