Skip To Content

Best Auto Repair, Tucson

CENTRAL LOCATION
5302 E Speedway Blvd Tucson, AZ 85712

520-325-5500

EAST LOCATION
8455 E Broadway Blvd Tucson, AZ 85710

520-298-1103

NORTHWEST LOCATION
4443 W Ina Rd, Suite 141 Tucson, AZ 85741

520-744-0655
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat 8:00AM - 12:00PM
  • Sun Closed
CONTACT US

520-325-5500 | 5302 E Speedway Blvd

AUTONET TV

AUTONET TV, Tucson, AZ

Questions to Ask Your Tucson Service Advisor

Posted January 1, 2021 7:06 AM



We find that a lot of Tucson drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Tucson automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Tucson. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Tucson automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Tucson service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

AASTRO Transmission & Auto Repair
5302 East Speedway
Tucson, AZ 85712
(520) 325-5500
https://www.aastrotransmission.net



Search



Archive

September 2017 (15)
October 2017 (5)
November 2017 (4)
December 2017 (3)
January 2018 (5)
February 2018 (4)
March 2018 (4)
April 2018 (4)
May 2018 (5)
June 2018 (4)
July 2018 (5)
August 2018 (4)
September 2018 (5)
October 2018 (4)
November 2018 (4)
December 2018 (5)
January 2019 (5)
February 2019 (4)
March 2019 (5)
April 2019 (4)
May 2019 (4)
June 2019 (5)
July 2019 (4)
August 2019 (4)
September 2019 (5)
October 2019 (4)
November 2019 (4)
December 2019 (5)
January 2020 (5)
February 2020 (4)
March 2020 (5)
April 2020 (4)
May 2020 (5)
June 2020 (4)
July 2020 (4)
August 2020 (5)
September 2020 (4)
October 2020 (4)
November 2020 (5)
December 2020 (4)
January 2021 (3)

Categories

Air Conditioning (5)Alignment (7)Auto Safety (2)Automotive News (4)Battery (6)Brake Service (1)Brakes (6)Cabin Air Filter (3)Check Engine Light (1)Cooling System (7)Customer Detective Work (1)Dashboard (2)Diagnostics (3)Did You Know (2)Diesel Maintenance (1)Differential Service (1)Drive Train (6)Emergency Items (1)Engine Air Filter (2)Exhaust (1)Fluids (8)Following Recommended Intervals (1)Fuel Economy (3)Fuel System (21)Headlamps (1)Inspection (2)Keys to a long lasting vehicle (1)Maintenance (31)Oil Change (1)Older Vehicles (1)Parts (5)Safety (3)Serpentine Belt (2)Service Intervals (3)Service Standards (5)Shocks & Struts (1)Steering (4)Suspension (1)Timing Belt (4)Tires (1)Tires and Wheels (19)Transfer Case (1)Transmission (1)Warranty (1)What Customers Should Know (11)Windshield Wipers (4)

coupons

$12.49 OIL CHANGE SPECIAL

view coupon

We are offering our valued customers a $12.49 conventional oil change (up to 5qts) which comes with a full inspection and tire rotation.

  • ASE (Automotive Service Excellence)
  • IATN (International Automotive Technicians' Network)
  • Automatic Transmission Rebuilders Association
  • Mitchell1
  • ASA (Automotive Service Association)
  • Automotive Training Institute
  • Atsg
  • Enterprise
  • Interstate Batteries
  • Wynn's
  • LubeGuard
  • Royalty Rewards
  • FVP
  • Car Care Aware

Testimonials

, 07/01/2020
Detailed process. worthwhile service. entire project commenced after detailed arrangement on process. step by step process convenient to customer and service of vehicle. step 1 service mechanical operations. evaluate same. work on items needing attention. step 1 completed now on to evaluation and tweaking faults. looking forward to working with them.
view all reviews
TAP TO CALL NOW 520-325-5500 X