Posted December 31, 1969 7:00 PM
My friend advised that I go the AASTRO Transmission on East Broadway and ask for John. He is a Master Mechanic and I was told he would run a diagnostic on my 2004 Lexus 330ES. I have 108K miles on it. When I brought it in I was thinking my transmission might be the problem (Sluggish, skipping during acceleration). Gloria was the gal at the front desk and actually asked John to come up front to meet me. She is an excellent representative and face for the business in meeting with the customers. I use Lexus of Tucson and also used a Mom and Pop shop for my 3K oil change. When I asked them about the sluggish performance they recommended that I use Premium gas. So, I have been doing that for a year but still couldn't out run my girlfriend's Prius. John has the capability and owns his own very expensive equipment to diagnose just about any car and along with that a very large TV screen to view the results. To make a long story short, John ran the diagnostics. He said I had a very well-maintained car but made a couple of changes and recommendations: He put back standard motor oil, he said based on the schematics and OEM recommendations of the 2004 Lexus to not use synthetic. In looking at my invoice the services provided: Motor Vac Fuel Injection & Decarb, which included: clean fuel injector, fuel rail, throttle body, combustion chamber and exhaust system all in compliance with OEM recommended maintenance. AASTRO did the 3K mile maintenance and I believe this shop automatically does a 41-point Inspection. I personally went back to see John's work station, tools and diagnostics area. Very impressive and clean. My invoice was around $300. So, now my car performs like never before, I find myself getting to the speed limit faster and getting to that speed without it skipping and not sluggish. I am so happy with my car and will continue to use AASTRO. I live by Ina Road and knew they had a shop there but my friend insisted I see John. My 3K mile oil changes will be done at this company but I will go to the Ina Rd shop. Anything major? Back to John. Oh, and on that note John also advised me that I could use regular as opposed to premium gasoline as per the Manufacturers' recommendation. I will save at the pump and I am grateful to my friend for the recommendation and appreciate John's incredible knowledge and passion for wanting to get things done correctly.
Patrick and his team jumped on an unexpected problem with our Chrysler 300. The radiator cracked and we had just enough time to get it replaced. Between price, service and attitude I can't say which was better.
I took my car in for a problem. It was quickly diagnosed & the cost was minimal. The guys really know their stuff.
Just the usual great service.
I have always received great service & great advice. My questions are always answered honestly.
Your staff were very courteous & professional. They explained everything in detail and were exceptional in helping keep the repair affordable. They were honest & up front about everything. I came away feeling my repair needs were given the highest priority. Thanks.
Thank you for showing me my serpentine belt. I was told by others it needed replacing and you showed me that the belt was still O.K. - appreciate your honesty.
Your staff is always very accommodating & go out of their way to help you.
I am very happy because I have less worries about my car.
Thank you for all the personal attention - I hope I can find as trustworthy & conscientious group of mechanics where I live now.
They have been good people to deal with.
Very courteous staff, I was taken care of right away. Staff went above & beyond.
I was treated with care and given detailed explanations for everything.
I have been using AASTRO to service my cars for about 10 years. I have always received great service.
Your staff was awesome. Very professional, courteous, friendly & helpful.
Excellent repair personnel - nice people to deal with.
So thankful for their assistance while traveling! Exceptional service by caring folks. Highly recommend!